The Ministry of Health Today, 27th November, 2020 officially launched the New Client Service Charter. This event was attended by the Head of Civil Service Representatives, Agency Heads, Directors of the Ministry of Health, Unit Heads and staff of the Ministry of Health.

The Chief Director of the Ministry of Health, Mr. Kwabena Boadu Oku-Afari noted in his keynote address that,  "Today’s function marks another milestone of the operations and mandate of the Ministry of Health to be accountable to the people of Ghana as we have always done."

 "The Ministry of Health (MoH) was established to coordinate the formulation of sector policies, set standards, mobilize and allocate resources, review development plans, monitor and evaluate the implementation of policies and performance of the sector through its agencies for implementation for the benefit of Ghanaians."

"These statutory functions can be best achieved by meeting the expectations of the public and clients we serve both at the clinical setting and non-clinical settings". He stated.

Mr. Kwabena Boadu Oku-Afari indicates that, the Ministry of Health is of the strongest conviction that the effective performance and fulfilment of its core functions depends on the quality of services it renders to its numerous clients and stakeholders and that is the more reason why we periodically revise our client service charter under the directions of the Office of the Head of Civil Service/Civil Service Council based on contemporary issues and context.

He said, this New Client Service Charter therefore attests to the MoH ’s commitment to the delivery of quality services for a healthy and productive population that continues to reproduce itself safely. 

"This Service Charter reflects the services provided by the Ministry of Health (MoH) to the public and stakeholders. It describes service standards and service delivery methods and timelines, as well as grievance mechanisms for those not satisfied with services offered or provided to them".

He said, the new client service charter also serves as a tool to increase the information available to the public and sets standards for transparency in public services. It is expected that it will facilitate Clients access to our services, bringing an end to unjustifiable waiting time and delays in services delivery processes as we as maintain an excellent work culture and organizational climate to achieve our goals. 

"In an attempt to improve on our social contract to the good people of Ghana, it is imperative to operate in a State-of-the-Art Office Building to ensure superior client experience for our valuable internal staff and our cherished external clients and partners. The edifice we all occupy now is a justification for us as staff of the Ministry to work professionally at all times and treat our clients with dignity and respect."

The Chief Director, reminds that, the Right to Information Act (RTA) is now with us and must all do things with the highest level of quality assurance in our routine work. Proper documentation must be our watchdog henceforth.

"To our public and our cherished clients, know that ‘we exist because you exist’. We owe you a duty to serve you with the best standards of practice. 

The quality of service we can provide to you depends on the input and co-operation we receive from you. Accordingly, we expect you to:

"Provide the required information in an honest and timely manner".

"Comply with our rules, guidelines and regulations". 

"Accord our staff the utmost reciprocal respect".

"Inform us if you are not satisfied with our services and we shall address your concerns".

"We encourage all our clients to take advantage of our services and ensure our relationship is further enhanced through this Client Service Charter."  He stated.

"We have a Client Service Unit which is directly under the Chief Director due to the importance we attach to serving our clients as Queens and Kings."

"Once again, we are happy to serve you to ensure a productive and healthy population for Mother Ghana. We urge you all to have a copy of the charter and abreast yourself with the contents and demand your rights to the services provided in when need be." He stated.

The Chief Director, Mr. Kwabena Boadu Oku-Afari therefore, on behalf of the Hon. Minister of Health-Kwaku Agyeman-Manu, Deputy Ministers, entire management and staff, declared the New Ministry of Health Client Service Charter duly Launched.

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